Data Protection Notice

We welcome you to our online offer and thank you for your interest in our company and our products.

The protection of your privacy when processing personal data as well as the security of all business data are important issues to us, which we consider in our business processes.

General Information


We, Bosch Industriekessel GmbH, are responsible for processing your personal data on this online offer.

Our contact details are as follows:

Bosch Industriekessel GmbH, Nürnberger Strasse 73 91710 Gunzenhausen, GERMANY; Tel.: +49 9831 56-0


Please note that this online offer is not intended for children under the age of 18.

Categories of personal data

We process the following categories of personal data:

  • Communication data (e.g. name, telephone, e-mail, address)

  • Contractual master data (e.g. contractual relationships, contractual or product interest, customer number)

  • Product and installation information (e.g. installation address, serial number, type of device, date of installation),

  • Technical and connection data (e.g. IP address, data of the internet connection)

  • Settings (e.g. language, time zone)

  • Storage

  • Camera and pictures

  • Messages

Duration of storage, retention periods

We store your data for as long as is necessary to provide our online offer and the associated services or for as long as we have a legitimate interest in continuing to store your data (e.g. we may still have a legitimate interest in postal marketing even after a contract has been fulfilled). In all other cases we delete your personal data except for such data that we are obliged to store in order to fulfil legal obligations (e.g. we are obliged to retain documents such as contracts and invoices for a certain period due to retention periods under tax and commercial law).

Data transfer to other controllers

In general, your personal data will only be transferred to other controllers if this is necessary for the fulfilment of a contract, if we or the third party have a legitimate interest in the transfer, or if you have given your consent. For details on the legal basis and the recipients or categories of recipients, please refer to the section Processing purposes and legal bases.

Additionally, data may be transferred to other controllers if we are obliged to do so by law or by enforceable official or court order.

Data transfer to service providers

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and safeguarding of the data stored with them. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other companies from the Bosch Group.

Transfer to recipients outside the EEA

We may transfer personal data to recipients located outside the EEA into third countries. In such cases, we ensure before the transfer that either the data recipient provides an adequate level of data protection or that your consent to the transfer has been obtained.

You can obtain a copy of the appropriate or suitable safeguards. Please use the information mentioned in the Contact section for this purpose.

Processing purposes and legal bases

We and service providers contracted by us process your personal data for the following processing purposes:

Provision of this online offer

If you use our online offer solely for information purposes, that is, without registering or otherwise sending us information, we process your personal data to provide this online offer based on our legitimate interest, to display our online offer and to ensure stability and security.

Participation in product and customer surveys

On our online offer, you have the opportunity to participate in product and customer surveys. These surveys are generally anonymized.

If we conduct a product and customer survey by mail, we enable you to participate by using your personal data from an existing contractual relationship. The legal basis for this processing is our legitimate interest to optimize our own products and services, to develop new products and services and thus to maintain your satisfaction.

If you wish to participate in an electronic (e.g. by e-mail) or telephone product and customer survey, we will only contact you for this purpose with your express consent. Even if you have consented to be contacted, your participation in the survey is voluntary.

Prize draws or discount promotions

If you participate in a prize draw from us, we will use your personal data to carry out the prize draw. The details of which personal data we process for this purpose can be found in the respective registration form of the prize draw. Further information on the price draw can be found in the respective Terms and Conditions.

Discount promotions

If you participate in a discount promotion from us, we will use your personal data to carry out the discount promotion. The details of which personal data we process for this purpose can be found in the respective registration form of the discount promotion. Further information on the discount promotion can be found in the respective Terms and Conditions.


You can subscribe to newsletters as part of our online offer. We send these newsletters based on your consent.

To confirm your consent, we use a double opt-in procedure, according to which we will only send you a newsletter by e-mail if you have previously expressly confirmed the activation of the newsletter service by clicking on a link in a notification mail.

You can stop receiving the newsletter at any time by revoking your consent. The revocation takes place for e-mail newsletters via the link contained in the newsletter. Alternatively, please contact us using the details in the Contact section.

In order to design our newsletter according to demand and to optimize our offers, we analyse the reading behaviour in our newsletters based on consent. For this analysis, the newsletters contain web beacons, also called pixels.

When you read the newsletter, we record which links you click on in the newsletter and infer your personal interests from this. We link this data with technical information about your terminal device (e.g. time of retrieval, browser type and operating system).

This analysis does not take place if you revoke your consent or have deactivated the display of images by default in your e-mail program. In this case, the newsletter will not be displayed to you in full and you may not be able to use all the functions. As soon as you display the images, the analysis just described will be reactivated.

Data processing by Facebook

Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland ("Facebook ") processes your personal data when you visit our fan page:

For more information on what kinds of personal data Facebook processes and on what data protection rights you have against Facebook please see Facebook's privacy notice referred to above. We have no influence on Facebook's data processing.

Settings options and access to statistical data.

Preferences and access to statistics

Facebook allows us to adjust the following settings on our fan page and gives us access to the following data:

  • We can select the target group for which our Facebook fan page and our individual posts published on our fan page are intended. The settings are adjusted based on general parameters (e.g. age group, language, region, interests), which makes it possible to address specific groups with our contents. It is not possible to address or identify individual persons based on the adjustments of the settings Facebook allows us to make.

  • Facebook grants us access to statistical analyses that provide information on the use of our fan page. The analyses to which we have access are not suited to individually analyse the browsing habits of selected persons. We merely have access to aggregated data (such as the number of visits, number of likes, number of followers, region of origin, age group, gender) that provide information on our clientele and the use of our fan page. For more information on the statistics provided by Facebook please visit

.We cannot influence Facebook's data processing in any other ways. We process these data in order to publish contents on our fan page addressing the appropriate target group and to better understand and optimize the use of our fan page.

Joint controllership-Agreement

You can find the agreement concluded between Facebook and us regarding our joint controllership under the following link:

Communication tools we use to communicate with you

You can send us messages on Facebook. When you send us a message on Facebook, we receive the following data from Facebook:

  • Incoming message

  • Name

  • Profile picture

  • Attachments

  • Voice messages

Using these data allows us to process your query and to offer you support (for example, via our fan page you can send us questions regarding our products which we will then answer). We also use these data in an aggregated and anonymized form in order to better understand how our fan page is used. In this regard, we can analyse what groups of persons (e.g. end customers, private individuals, employees) use the communication channels offered on our fan page in what countries and in what language. The processed personal data is deleted 180 days upon receipt of your message the latest.

We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The responsible Bosch entity may be located outside the EEA. In such cases, we will transfer your personal data to recipients that are located outside the EEA in so called third countries. In such cases, prior to the transfer we ensure that an appropriate level of data protection exists. You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-provisions securing an appropriate level of data protection. For this purpose, please use contact information provided in our data protection notice referenced above.

The legal basis for the processing of your data is our legitimate interest (Article 6(1)(f) GDPR) or, if applicable, an existing contractual relationship (Article 6(1)(b) GDPR).

The messages you send us on Facebook are also processed by Facebook. For more information on how Facebook processes data please see Facebook's privacy policy referred to above.

Contact form

You contact us via a provided contact form. We store and use data entered in contact forms, such as name, e-mail, address and telephone number, to communicate with you. We process your personal data based on our legitimate interest in customer support and to improve our products and services.

Security and protection of rights

We may also process your personal data to investigate service disruptions and for security reasons to comply with our legal obligations in the area of data security, as well as on the basis of our legitimate interest in the elimination of service disruptions and the security of our offers.

We may process your personal data to protect and defend our rights. This purpose also constitutes our legitimate interest.

Log Files

Every time you use the internet, certain information is automatically transmitted by your internet browser and stored in log files.

Log files are stored by us for the purpose of investigating service disruptions and for security reasons (e.g. to clarify attempted attacks) for a period of 14 days. Log files whose further storage is necessary for the purpose of evidence are exempt from deletion until the final clarification of the respective incident and may be passed on to investigative authorities in individual cases.

The following information is stored in the log files:

  • IP address (internet protocol address) of the accessing device;

  • Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);

  • Name of the service provider which was used to access the Online Offer;

  • Name of the files or information accessed;

  • Date and time as well as duration of transmission;

  • Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);

  • http status code (e.g., “Request successful” or “File not found”).

  • Size of transmitted data;

Information storage and access

Use of Cookies

In the course of providing our online offer, cookies and other technologies may be used that either store information on your terminal equipment or gain access to information stored on your terminal equipment.

Cookies are small text files that can be stored on your end device when you visit an online offer.

The use of our online offer is generally possible without cookies that are not technically necessary.

Technically necessary cookies

By technically necessary cookies, we mean cookies without which the technical provision of the online offer cannot be guaranteed. This includes, for example, cookies that store data in order to ensure the interference-free playback of video or audio content.

These cookies are deleted at the end of your visit.

We use third-party tools to integrate technically not necessary cookies and mechanisms. These tools ensure that technically not necessary cookies and mechanisms are only set with your consent.

We use the following tools:

Name: Google Tag Manager

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Management of website tags via an interface, integration of program codes on our websites


Cookies and mechanisms, which are assigned to this category, facilitate the operation and thus enable a more comfortable surfing on our online offer. For example, your language settings can be stored in these cookies.


The use of marketing cookies and tracking mechanisms such as web beacons enables us to show you personalized offers based on an analysis of your interests and usage behaviour.

Below we explain which mechanisms and which providers we use on this online offer.


We use analysis tools to improve our services. We measure, for example, the number of page views or your behaviour on our site. This may also include the evaluation of log files.

Conversion Tracking

Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you have reached our online offer via an advertisement of the respective partner.

If you visit certain online offers of ours, we and the respective conversion-tracking provider can recognize that a certain user clicked on the ad and was thus redirected to our site. This may also take place across devices.

The information collected using the conversion cookie is used to create conversion statistics and to record the total number of users who clicked on the relevant ad and were redirected to a page tagged with a conversion tracking tag.


Retargeting tools use advertising cookies or third-party advertising cookies, web beacons (invisible graphics also known as pixels or tracking pixels), or similar technologies to create user profiles.

These are used for interest-based advertising and to control the frequency with which the user sees certain ads.

We use the following tools:

Name: Google Analytics 360

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Analyse user behaviour (page views, number of visitors and visits, downloads), create pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrich pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting.

Additional information: We use the "anonymize IP" function, which anonymizes your IP address before writing it to disc.

We use the paid version of Google Analytics (Google Analytics 360), in which the data collected on our online offer via Google Analytics is stored on own Google servers. Google may not use this data for its own purposes or mix it with other data that Google collects about you in other ways, such as when you are logged into your Google account on your browser while visiting our online offer.

Switch off all cookies

If you would like to disable all cookies, please go to your browser settings and disable the setting of cookies. Please note that this may affect the functionality of this online offer.

External links

Our online offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is beyond our control. We do not assume responsibility for the processing of personal data by third parties.

Data subject rights

Please use the information in the Contact section to assert your rights. When doing so, please ensure that we can clearly identify you.

You have the right to request access to the personal data concerning you, as well as the right to rectification, the right to erasure, the right to restriction of processing and the right to data portability. Insofar as you have given us consent to process your personal data, you may revoke this consent at any time with future effect.

Objection to direct marketing

You can object to the processing of your personal data for advertising purposes ("advertising objection") at any time. Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data in the context of an already ongoing campaign.

Objection to data processing based on "legitimate interest"

If the processing of your personal data is based on “legitimate interest”, you also have the right to object to the processing of your personal data at any time on grounds relating to your particular situation. The reasons shall be stated.

We will then terminate processing your data unless we can prove - in accordance with the legal requirements - compelling legitimate grounds for the processing which override your rights.

Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority.


If you wish to contact us, please find us at the address stated in the Controller section.

To assert your rights and to notify data protection incidents please use the following link:

You can contact us as well under:

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
P.O. Box 30 02 20
70442 Stuttgart, GERMANY


mail to:

Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our Data Protection Notice accordingly. Therefore, please note the current version of our Data Protection Notice, as it is subject to change.